Using Vamp Chat for Campaign Communication

Communication is key 🗝️ to the success of all Vamp campaigns. That’s why we’ve built the Vamp chat feature into the app—to make it easy to stay in touch with the Vamp team and get support whenever you need it.

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When Can I Use Vamp Chat?

1. Campaign Chat Availability

• The Vamp Chat feature is only available once you are selected or approved for a campaign. If your application is not accepted, the campaign chat box will not appear in the app.

2. On the Mobile App 📲

• Once accepted into a campaign, swipe up from the bottom of your screen to open the chat box and communicate with Vamp or the brand

  Note: The image icon next to the text box is for sending images, videos, or files for feedback, technical issues, or content approval—not for uploading your campaign content.

  

3. On Desktop 🖥️

• Double-click your campaign deliverable in the browser to open the chat box.

  Note: Use the attachment icon to send images, videos, or files for clarification or approval—not for content uploads.

  

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How Can I Use Vamp Chat?

You can use the chat to:

• Ask questions about a campaign.

• Request a deadline extension if needed.

• Upload high-resolution (HD) content or an Instagram Story from your gallery.

• Share screenshots of Instagram posts or story analytics for review.

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How to Contact Vamp Outside of a Campaign

For support outside of campaigns, submit a request via the Help section in the Vamp app.