Cannot connect Instagram

Please follow the below troubleshooting steps if you are having issues connecting your Instagram account. 

Step 1: Clear Your Cache

Safari

1. Open Settings 
2. Swipe down and click ‘Safari’
3. Swipe down again and click ‘Clear History and Website Data’, tap once to confirm 

Chrome App

1. Open the Chrome app
2. At the top right, click ‘More’ 
3. Click ‘History and Clear Browsing Data’ 
4. At the top, select a time range. To delete everything, select ‘All Time’
5. Next to ‘Cookies and Site Data’ and ‘Cached Images and Files’, check the boxes
6. Click ‘Clear Data’

Step 2: Check for Updates 

1. Check your Instagram app is up-to-date on Apple store/Google Play 
2. Check you’re on the latest version of iOS/Android
3. Check you’re able to log in on your Instagram app
4. Close the Vamp app in your phone’s background and then open again

Step 3: Ensure You Have an Instagram Business Account 

1. Switch to an Instagram Business Account
2. Check you’ve connected your Facebook page to your Instagram Business Account. This is a mandatory requirement in order to work on the Vamp platform. To do this, simply click on your Instagram profile settings, go into ‘Business’ and tap ‘Claim your Facebook Page’. For more information, please see here

Step 4: Check Your Facebook Page is Connected to Your Instagram Business Account 

1. Go to https://www.facebook.com/ on desktop and log in to your account
2. On the left-hand menu, click ‘Pages’ (you should see a list of "Pages You Manage")
3. Click on the page that is linked to your Instagram Business Account
4. Scroll down on the left-hand side of this page and select "Settings"
5. Scroll down on the left-hand side and select "Instagram"
6. If your account is connected, please disconnect and reconnect it 
7. If your account is not connected, please connect it
8. Log in to the Vamp app
9. If this doesn't work, please disconnect your business page and reconnect it

Step 5: Log out of Your Facebook App and Log Back in to Vamp

As we use Facebook log in to authenticate your app, you may need to log out of your Facebook app and try logging in again with the Vamp app. 

1. Navigate to your Facebook app and log out
2. Navigate to the Vamp app, log in with your Vamp account and select ‘Reconnect my Account’
3. Log in with the Facebook account that your Instagram Business or Creator account is linked to

Step 6: Refresh Your Connection with Vamp

1. Open the Facebook app on your phone and go to ‘Profile’
2. Tap ‘Settings & Privacy’ > ‘Settings’ >’ Business Integration’ 
3. Click on ‘Vamp’ and click ‘Remove’ 
4. Copy and paste this link into your browser https://app.vamp.me/login-facebook.html
5. Click ‘Continue with Facebook’ 
6. Log in with the same account you use to log in to Vamp
7. Once you have completed the permission checks, you’ll be taken back to the website with a message showing ‘Facebook account connected’

If the issue persists, please try these advanced troubleshooting steps: 

Endless Login Loop 

• See here.

Check Facebook is Linked to the Business Manager (if applicable)

1. Log in to Facebook Business Manager;  
2. Select the page connected to your business or creator account 
3. Another tab will open on your browser (if you're unsure which page is connected, repeat these steps with all the listed pages) 
4. Select ‘Settings’ 
5. Scroll down to ‘Instagram’ 
6. If your account is properly linked, you will see your basic Instagram account information. If not, you will have the option to link your account

Security Alert Login Flow

1. If Instagram shows you a "Suspicious login attempt" screen when you try to log in to the Vamp app, Instagram will ask you to enter the six digit code that is sent to either your mobile or email. It won't automatically redirect you back to the Vamp app to allow you to finish logging in
2. After you've entered the six digit code and logged in to Instagram, you'll need to close the current browser window ( "Close" button on the top left in iOS, or some form of "X" button on Android browsers)
3. When you return to the Vamp app, you should see the login screen again. Click on the "Get started with Instagram" button again. You should be able to complete the log in without having the "Suspicious login attempt" screen show