Troubleshooting: "Missing Permissions" Error When Reconnecting Instagram to Vamp

If you're unable to reconnect your Instagram account to Vamp due to a Missing Permissions error, please follow the steps below to resolve the issue. You may encounter one of the following error messages:

• Issue 1: "Error 🤖 Permission required. Please ensure you have granted all the required permissions."
• Issue 2: “Sorry, something went wrong. Please try again later.” error during the Facebook login flow.

These issues typically arise when necessary permissions for Instagram integration have not been granted, or there is a problem with the connection between Vamp and Facebook.

Why This Happens

Vamp needs access to certain permissions in order to properly manage your Instagram account and allow you to participate in campaigns. If any of these permissions are missing or incomplete, you may experience difficulty reconnecting your Instagram account.

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Step-by-Step Troubleshooting

Step 1: Grant All Requested Permissions to Vamp

Follow these steps to ensure that Vamp has the necessary permissions to connect to your Instagram account:

1. Click 'Connect' on Instagram in the Vamp app or platform to begin the connection process.
2. Log in to Facebook when prompted.
3. On the screen titled “Vamp is requesting access to”, click ‘Edit Access’.
4. Ensure all requested permissions are toggled on. These permissions allow Vamp to access your Instagram account and manage campaigns.
5. Follow the remaining prompts to complete the connection process.

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Step 2: Disconnect and Reconnect Vamp if Permissions Are Missing

If you do not see the screen to grant permissions, or the connection is still not working after granting permissions, try the following steps to refresh the connection:

1. Go to Facebook Business Integrations (You can find this in your Facebook settings).
2. In the list of ‘Active’ Integrations, locate Vamp.
3. Click ‘Remove’ next to Vamp.
4. After disconnecting, return to the Vamp platform and try connecting your Instagram account again by following the steps in Step 1.

By following these troubleshooting steps, you should be able to successfully reconnect your Instagram account to Vamp. Ensuring the correct permissions are granted is essential for a smooth and seamless connection process.

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Step 3: Still Having Issues?

If you've followed the above steps and are still experiencing issues, please contact our support team for assistance. You can do so by clicking the chat widget at the bottom right corner of your Vamp page. Our team will be happy to help you troubleshoot further.