How to Keep Your Campaign Moving When Waiting on Brand Feedback

Clear and timely communication is essential for a smooth campaign experience. While most brands respond quickly, there may be times when you don’t hear back as expected.

This guide explains what to do if a brand becomes unresponsive during your campaign.

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Why This Matters

Knowing how to handle communication delays helps you:

• Keep your campaign on track
  Avoid unnecessary delays in submissions or approvals
• Protect your progress
  Ensure issues are escalated properly
• Stay supported
  Get help from Vamp when needed

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How Communication Works on Vamp

Brands manage campaigns in two ways:

• Managed Campaigns
  A Vamp representative communicates with you on behalf of the brand
• Self-Service Campaigns
  You communicate directly with the brand

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What to Do If the Brand Isn’t Responding

Follow these steps:

1. Use the Chat Function First

• Always reach out via the in-app chat
• Send a clear message outlining your question or update

2. Give the Brand Time to Respond

• Brands usually respond promptly
• If there’s a delay, allow some time before following up

3. Follow Up If Needed

• If you haven’t received a reply, send a polite follow-up message
• Keep communication clear and concise

4. Escalate After 3 Business Days

If you still haven’t received a response after 3 business days:

• Don’t worry — you can escalate the issue

5. Submit a Helpdesk Ticket

• Submit a ticket via the Vamp helpdesk
• Include:
  • Campaign name
  • Details of the issue

👉 The Vamp team will then reach out to the brand on your behalf to ensure a timely response.

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Tips for Smooth Communication

• Always use the chat for campaign-related messages
• Keep messages clear and specific
• Follow up respectfully if needed
• Escalate only after giving the brand reasonable time to respond

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Frequently Asked Questions

How long should I wait before escalating?
Wait 3 business days before submitting a support ticket.

What if I need an urgent response?
Send a follow-up message first. If still no reply, escalate via support.

Will Vamp contact the brand for me?
Yes — once you submit a helpdesk ticket, Vamp will follow up on your behalf.