How to Handle Unresponsive Brands in Vamp Campaigns

At Vamp, we understand that clear and timely communication is key to successful collaborations. There are two ways a brand can manage a campaign: through a Vamp representative (managed campaign) or directly by the brand themselves (self-service campaign).

What to Do If the Brand Isn't Responding

1. Use the Chat Function:

   • Always start by using the chat to reach out to the brand (customer) directly.

2. Wait for a Response:

   • If you're on a campaign and the brand isn't responding, give them some time to reply. Brands usually respond promptly, but in case of delays, it's important to follow up.

3. If You Don’t Get a Response Within 3 Business Days:

   • If you've not received a response from the brand within 3 business days, don’t worry. You can escalate the issue.

4. Submit a Helpdesk Ticket:

   • Submit a ticket via the Vamp helpdesk with the Campaign Name and details of the issue. Vamp will then reach out to the brand on your behalf to ensure a timely response.

By following these steps, we can ensure that your campaign runs smoothly and that brands respond to your inquiries in a timely manner.

For additional support or questions, please don’t hesitate to contact the Vamp support team.