Most connection issues (including switching TikTok accounts) can be resolved by following these steps:
- Make sure your TikTok profile meets the required criteria
- Once you request to link your TikTok account on Vamp's side, be sure to accept the invitation in Tiktok Creator Marketplace (TCM). Please refer to this article for a step-by-step guide
- If you have already accepted the invitation on TCM's side, your next step is going back to the Vamp app and finishing your application. Please ensure to grant all permissions to Vamp so we can receive your content insights.
- At this point, it's very common to have caching issues. To fix that, clear your default browser cache. If you're using Safari, you can do so by going to ‘Settings’ > ‘Safari’ > ‘Clear History and Website Data’
- Go back to the Vamp app and try connecting again, it should ask you to log in to your TikTok and authorise it
Can't see “Creator Marketplace” in the Tiktok app?
Only creators with personal TikTok accounts have that option. Make sure your account is not a business account.
How long do invitations for Vamp to TCM take to appear in my TikTok inbox?
Invitations can take up to a couple of hours to be displayed on the TCM side. Make sure to check the TikTok app, click on 'Monetization' on your notifications and accept the invite.
I have requested to be invited but still haven't received any invite in the Tiktok app?
Business accounts won’t trigger the invite and you need to be switched to a personal/creator account type to be able get the invite. Also, make sure that you meet the rest of the required criteria.
Once I have accepted the invite, how long until I am part of TCM and can connect my account to the Vamp app?
It can take up to 1 hour for your account to be linked and appear in TCM.
I have connected my Tiktok account to the Vamp app but the brand is not able to see any of my audience insights?
Here are a few possible reasons:
- Audience insights are updated overnight - if you connected today, just give it a bit longer
- The brand will only be able to see your audience insights if you are connected to the Tiktok Creator Marketplace (TCM). Make sure that, at the time of your application, you met all the required criteria