Troubleshooting Instagram Connection Issues on the Vamp App

If you're experiencing issues connecting your Instagram business or creator account to the Vamp app, follow the troubleshooting steps below. The following errors may occur:

• Issue 1: “Account not found / not linked”
• Issue 2: “I can see a list of Instagram accounts but not the one I want to connect”
• Issue 3: “No Instagram accounts found”
• Issue 4: "Your Facebook page is not connected to an Instagram Professional account"

Why Might This Be Happening?

If you have an Instagram business or creator account but cannot connect to the Vamp app, it is often due to the absence of a linked Facebook page. Instagram business and creator accounts require a Facebook page to function properly with external apps like Vamp. Follow the steps below to ensure everything is correctly set up.

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Step-by-Step Troubleshooting Guide

Step 1: Ensure You Are Logged Into the Correct Facebook Account

Make sure you are logged into the Facebook account that is linked to your Instagram creator/business account. This is crucial for establishing a connection with the Vamp app.

Step 2: Confirm You Have a Facebook Page (Not Just a Profile)

You will need a Facebook page (not just a Facebook profile in professional mode) to connect to your Instagram business/creator account. To know the difference of a Facebook page from a standard Facebook profile with the professional mode enabled, kindly visit this link. If you're unsure, follow these steps to check:

1. Open the Facebook app or website.
2. Go to the Menu (the three horizontal lines).
3. Click on Pages.
   • If you see your Facebook page listed, you're on the right track.
   • If you don’t see a page, you need to create one.

If you don’t have a Facebook page, please follow the steps below to create one.

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Step 3: Create a Facebook Page (If You Don’t Have One)

If you haven’t set up a Facebook page yet, here’s how you can create one:

Watch the demo video below

Once your Facebook page is created, proceed to the next steps to ensure it’s linked to your Instagram account.

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Step 4: Check If Your Instagram Account Is Linked to Your Facebook Page

To do this, kindly make sure that your Facebook 'Menu' is switched to your Facebook page then follow the demo below:

If your Instagram is not linked, proceed to Step 5. If it is, proceed to Step 6.

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Step 5: Link Your Instagram Account to Your Facebook Page

You may refer with the below demo:

Once your Instagram account is linked, proceed to Step 6.

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Step 6: Log In to the Vamp App or via https://vamp.me and connect your Instagram creator account.

See demos below:

- if it's your first attempt to connect your Instagram, this is how the flow should look like-

- if you are reconnecting your Instagram, this is how the flow should look like-

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Step 7: Check Your Connection Between Facebook and Vamp

1. In Facebook Business Tools, ensure Vamp shows up as an active connection.
2. Select View and Edit to confirm that all permissions have been granted to Vamp. Without these permissions, Vamp cannot access reporting data for your campaigns.
3. If all permissions are granted, click Remove next to Vamp and try reconnecting via https://vamp.me again.

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Advanced Troubleshooting Steps

If the issue persists, try the following:

Connect via Desktop/Computer

1. Go to https://vamp.me/login on a desktop or computer.
2. Log in with your account details.
3. Go to the Socials tab and click Connect on Facebook.
4. Follow the prompts to connect your Instagram.
5. If you see an option to Edit Details, click it.
6. Select the correct Facebook Page and Instagram Account. 

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Conclusion

By following these steps, you should be able to resolve any connection issues between your Instagram business/creator account and the Vamp app. Ensure that your Instagram account is properly linked to a Facebook page, and that all permissions are granted for seamless integration.

For any additional support or if you're still encountering issues, feel free to contact our support team through the chat widget on the Vamp platform.