What should I do if my Vamp app is not working?

Can we fix it? Yes we can! 👷

If you're having trouble logging in to the app, uploading your content, submitting an invoice, or at any other points along the app journey there are a few things you can try first which, 9 times out of 10, will fix it. 

1. Check your Instagram app is up to date on Apple store/Google Play ✅ 
2. Check you're on the latest version of iOS ✅ 
3. Check you're able to login on your Instagram app ✅ 
4. Close the Vamp app in your phone’s background and open the app again ✅
5. Delete the app and re-download it on the App/Google Play store ✅
6. Ensure you have the latest version of the Vamp app on Apple store/Google Play ✅

 

We're here to make it better 🤕 

If you've tried all the above steps and still no luck, please let us know by one of the following channels:

1. Vamp app chat (if you've been approved for a brief) 👌
2. By submitting a request ticket here 👌

 

And please provide us with the following information: 🙏

1. Your Instagram handle 
   e.g. @influencer
   
   
2. Campaign name (as it appears in the app)
   e.g. Estée Lauder Double Wear Foundation
   
   
3. The phone device type you're using (Android/iPhone)
   e.g. iPhone X
   
   
4. The device software version you're using (iOS/Android) 
   e.g. iOS 12.0 
   
   
5. The app version (displayed at the bottom in the Vamp app on your profile) 
   e.g. Violet 3.0.0 (71)
   
   
6. Screenshots or video recording of the problem 
   e.g. screenshot of error message 

 

Did we answer your question 😎? Or are you still a bit 🤯?

Ain't no mountain high enough when it comes to helping you. ⛰️

Where you can go from here:

• Did we help? Let us know if the article helped you by voting Yes or No below.
• Comment on the article. Sharing is caring, share your thoughts and questions. 
• Speak to our team. If you need one-to-one help your friendly neighbourhood Vamperman (or woman) is here. Just send a support ticket.